Cookie Policy

Cookies are small text files stored on your device when you visit a website. They allow the website to remember your actions and preferences, such as your login status, shopping cart contents, or language settings, over a period of time. Similar technologies include local storage, session storage, and pixel tags. References to cookies in this policy include these technologies where applicable.

TuDu Uganda Limited uses cookies to operate the marketplace, keep you signed in, process checkout securely, remember your preferences, measure site performance, and, where you consent, deliver relevant promotions. Essential cookies are required for the website to function correctly. They enable core features such as user authentication, shopping cart management, fraud prevention, and secure checkout. You cannot opt out of essential cookies while using the platform. Analytics cookies help us understand how visitors interact with our website, including which pages are most popular and where users encounter difficulties. We use this information to improve the experience for everyone. Preference cookies remember your settings such as preferred language, currency, or delivery location so that you do not have to re enter them on every visit. Marketing cookies are used to show you relevant advertisements and promotions on TuDu and partner websites, and to measure campaign effectiveness. These cookies are placed only with your consent.

Some pages include content or services from third parties such as payment gateways, embedded maps, analytics providers, or social sharing tools. These services may set their own cookies on your device. TuDu does not control third party cookies and recommends reviewing the privacy policies of those services directly. Partners whose cookies may be present on TuDu include Google Analytics, Meta Pixel, MTN Mobile Money, Airtel Money, Flutterwave, and our card payment gateway provider.

You can control and manage cookies through your browser settings. Most browsers allow you to view stored cookies, delete individual cookies or all cookies, block cookies from specific websites, and block third party cookies. Disabling certain cookies may affect TuDu functionality. For example, disabling essential cookies may prevent you from logging in or completing a purchase. You may also update your preferences using the Cookie Settings link in the footer of any TuDu page where available.

When you first visit TuDu, we display a cookie consent banner asking for your permission to use non essential cookies. You can change your consent preferences at any time by clicking Cookie Settings in the footer of any page. By continuing to use TuDu after providing consent, you agree to our use of cookies as described in this policy. Essential cookies are used regardless of consent because they are necessary to provide the service.

Session cookies are deleted automatically when you close your browser. Persistent cookies remain on your device for a set period, typically from 30 days to two years, or until you delete them manually. Specific durations are listed in the cookie table below. We do not retain cookie data for longer than necessary for the stated purpose.

We may update this Cookie Policy from time to time to reflect changes in technology, regulation, or our business practices. We will notify you of significant changes by displaying a notice on the TuDu homepage or by sending an email to registered users where appropriate.