How to raise a dispute how we review claims and what evidence is most helpful.
If an order has a problem open the order page and choose report an issue. Provide clear details and upload photos or tracking information. We will acknowledge the dispute and start the review process.
Helpful evidence includes clear photos time stamped delivery records and tracking confirmations. We aim to resolve most disputes quickly and fairly and we keep audit logs for every decision.
We place a hold on disputed funds where appropriate acknowledge your claim and gather evidence from the seller and carrier. You will receive updates by email.
Yes. If you disagree with the outcome provide additional evidence and we will re review the case according to our dispute escalation policy.