When you can cancel a TuDu order and how to request changes before dispatch.
You may cancel within 30 minutes of placing the order if the seller has not yet confirmed it. Open the order in My Orders and select Cancel Order. Refunds for paid orders follow your original payment method or wallet.
Once the seller confirms or dispatches, cancellation may no longer be available. Contact support or initiate a return if the item is eligible under the return policy.
To change products, cancel if still allowed and place a new order. To update a delivery address before dispatch, contact support from the order page with the correct details.
Wallet and mobile money refunds typically process within two to five business days. Card refunds may take up to seven business days depending on your bank.
Yes, if they cannot fulfil the order. You receive a full refund and notification by email and SMS.