Seller Support

Use the seller contact form on the Seller Support page. Include your shop name and order IDs where relevant. We aim to respond within 24 hours.

Seller Academy articles, Seller Guidelines, Fee Schedule, and dashboard help cover most common questions on listings, payouts, and policy.

For payout delays, suspensions, or verification issues, select the seller enquiry type and provide complete details to speed resolution.

Seller support responds Monday to Saturday during East Africa business hours. Urgent payout issues are prioritised.

Seller Guidelines contain full policy rules. Seller Academy articles explain workflows step by step.