Handling times, couriers, tracking, and delivery policies for TuDu sellers.
Handling time
State realistic handling time on each listing. Dispatch within that window, up to three business days unless a longer period is clearly shown.
Couriers and tracking
Use reliable couriers and enter valid tracking on dispatch. TuDu Delivery integration is available on eligible plans.
Zones and fees
Configure delivery zones and fees that reflect your costs. Buyers see final fees at checkout before payment.
Prohibited shipments
Do not ship dangerous goods without proper packaging or live animals. Follow Seller Guidelines for restricted items.
Who pays return shipping?
TuDu covers return shipping for defective or incorrect items in many cases. Change of mind returns may be charged to the buyer unless you state otherwise.